Refund policy

Return & Refund Policy

Effective Date: July 29, 2026

At Troiemall, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging, including all accessories, tags, and inserts.
Proof of purchase, such as an order confirmation or receipt, is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

Items showing signs of wear, use, damage, or alteration caused by the customer.
Products returned without original packaging or accessories.
Gift cards, promotional items, or final sale items.
Customized or personalized products (if applicable).

Return Process

To initiate a return, please contact our customer support team before sending any item back.

Contact Information:

Troiemall
37563 High Ridge Dr
Beaumont, CA, United States

Phone: +1 951-555-0158

Email: tuongphuongtuphuong4123@hotmail.com

Please include the following information in your request:

Order number
Customer name
Reason for return
Photos of the item (if damaged, defective, or incorrect)

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item sent by Troiemall, we will cover the return shipping costs.
For returns due to personal reasons (such as ordering the wrong size, color preference, or change of mind), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide clear photos of the product and packaging so we can evaluate the issue and arrange a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Refund processing may take 5–10 business days, depending on your bank or payment provider.

Please note that your financial institution may require additional time to post the refund.

Exchanges

We currently accept exchanges for defective or damaged products. If you need a different size or color, please contact our customer service team for assistance.