Shipping policy

Shipping Policy

Effective Date: July 29, 2026

Welcome to Troiemall. We are committed to providing reliable and efficient shipping services to our customers. Please read the following Shipping Policy carefully before placing your order.

Shipping Destinations

Troiemall currently ships to customers within the United States. We are working to expand our shipping coverage in the future.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly extended.

Shipping Rates

We offer the following shipping rates:

Free Standard Shipping on all orders of $59.00 USD or more.
Standard Shipping Fee: $5.99 USD for orders below $59.00 USD.

Shipping charges are calculated based on the order subtotal before taxes and discounts and will be displayed during checkout.

Estimated Delivery Time

After your order has been processed, the estimated delivery time is:

7–14 business days

Please note that delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, carrier delays, customs inspections (if applicable), or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become available after shipment.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, Troiemall is not responsible for delays caused by:

Incorrect or incomplete shipping addresses provided by the customer;
Carrier-related delays;
Severe weather or natural disasters;
Public holidays;
Customs clearance procedures (where applicable);
Other events beyond our reasonable control.

If your package has not arrived within the expected delivery period, please contact our customer support team, and we will assist you in investigating the shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or undeliverable. Any additional shipping costs incurred due to address errors may be the customer's responsibility.