Terms of service

Terms of Service

Effective Date: July 29, 2026

Welcome to Troiemall. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our website for any unlawful or unauthorized purpose or violate any applicable laws while using our services.

2. Products and Pricing

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we do not guarantee that all information is free from errors.

We reserve the right to:

Modify product prices without prior notice.
Discontinue any product at any time.
Limit product quantities available for purchase.
Correct any pricing or typographical errors.

All prices displayed on our website are in U.S. Dollars (USD) unless otherwise stated.

3. Orders

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

Troiemall reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

Suspected fraud or unauthorized transactions.
Incorrect pricing or product information.
Product unavailability.
Billing or shipping information that cannot be verified.

If your order is canceled after payment has been received, a full refund will be issued to your original payment method.

4. Payment

We accept the payment methods displayed during checkout.

By submitting payment information, you represent and warrant that:

You are authorized to use the selected payment method.
The payment information provided is accurate and complete.

5. Shipping

Shipping times, shipping fees, and delivery estimates are provided in our Shipping Policy.

Delivery dates are estimates only and are not guaranteed.

Troiemall is not responsible for shipping delays caused by carriers, weather conditions, customs procedures, or other circumstances beyond our reasonable control.

6. Returns and Refunds

Our Return & Refund Policy governs all returns, exchanges, and refunds.

By making a purchase, you acknowledge that you have read and accepted our Return & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Icons
Website design

is the property of Troiemall or its content suppliers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. User Conduct

You agree not to:

Violate any applicable laws or regulations.
Submit false or misleading information.
Interfere with the operation or security of the website.
Upload viruses, malware, or harmful code.
Attempt unauthorized access to our systems.

9. Disclaimer of Warranties

Our website and products are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by applicable law, Troiemall makes no warranties, express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement

We do not guarantee that the website will operate uninterrupted, secure, or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Troiemall shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of or inability to use the website.
Purchase or use of our products.
Errors or interruptions in website operation.
Unauthorized access to customer information.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of any third-party websites. Accessing such websites is at your own risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms shall be resolved in the appropriate courts having jurisdiction.

14. Changes to These Terms

Troiemall reserves the right to modify these Terms of Service at any time.

Any updates will be posted on this page with a revised Effective Date. Continued use of the website following any changes constitutes acceptance of the updated Terms.